Paypal logic

   This is my friend Nichole...But I share her sentiment....

Earlier today I was attempting to add funds to my pay pal account. In order to do so I needed to confirm my ownership of the account by having a code sent to the phone number associated with it. That phone number was the one ending in **36, according to the site.

That would be my home phone number.

Easy, right?

Well, I was not at home and I was using my cell phone. No problem...In order to have the code sent to my cell phone, I had to select my address and then enter the phone number associated with my account - that same one ending in **36 .I did that. It gave me an error message saying that the number was invalid. I tried again and then once more. For some reason it didn't accept the number even though that number was clearly the one on file.

 I then tried finding my issue in the help files. No luck.

So I tried to use the 24/7 online bot.

It asked what the problem was.

I typed: 'unable to confirm my account'.

Its reply: 'Ok, please tell me what the problem is.'

Seriously?

I finally called the customer service line which was not easy to find, of course. Through the automated voice system (oh, what a joy) I was able to add my cell phone number to my account (the automated system recognized my home phone number without a problem, btw). I got on  the website again but my cell number was not listed.

And it still did not recognize my home phone number.

I called the customer service line again and after navigating through a bunch of automated menus I was allowed to talk to a human being.

Yay!

But now we had everyone's favorite language barrier issue. The guy was really nice but we apparently were not fully understanding each other...

Him: What can I help you with today?

Me: I need to add funds to my account but the paypal website isn't recognizing my phone number (I explained the above issue).

Him: I think the problem is that you are in a different city.

Me: Huh?

Him: You're in a different city.

Me: A different city from what?

Him: You said you are on a different phone, so you are not in the same place as your home phone.

Me: Well, yeah, I'm just on my cell phone...I'm still in my home town. Just not at my house.

Him: Ok, I understand. What is your home phone number?

I give him the number.

Him: Ok, go back to website and try again.

Me: Try again to enter my home phone number?

Him: No, to try to add funds.

I do that. It takes me directly to the place where I enter the amount to transfer. Cool...But I still kind of want to know why it wasn't accepting the number associated with my account...

Me: Ok...I can add funds now...So, in the future will the website recognize my phone number or will I have this same issue again?

He doesn't seem to understand my question.

Me: I appreciate and thank you that I can add funds now, but I am still not sure why my number wasn't recognized by the website.

Him: It will work next time, it was just because of the different location.

Me: But if I have to do this again it will be because I am not at home.

Him: It was your different location that it happened...

Me: (internally) ummm....hmmm...oy....

Me: (externally) Oh, Ok...Well, thank you...

Him: We are glad we could serve you today.

Blank stare...fade out.




Comments

DanThoms said…
Yea that sounds accurate.
9:25 PM
Sandy said…
I feel for ya. I'm learning that when something is labeled as "convenient to use" it very rearely is.

I'm glad you got it straightened out.

Sandy
3:58 PM
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